Relax and enjoy your home with a First American home warranty.
First American Home Warranty has served homeowners since 1984. The company's services are limited to select states. First American Home Warranty is not currently licensed to operate in much of the Northeast and Midwest.
First American Home Warranty plans are comparable to those of its competitors. The Basic Plan covers common kitchen and laundry appliances: dishwashers, refrigerators, ovens, cooktops, ranges, built-in microwaves, trash compactors, exhaust fans, washing machines, and dryers. The Premier Plan expands coverage to include plumbing, electrical, heating, water heaters, central vacuums, and a few other select items.
Customers can upgrade their First American Home Warranty coverage to include additional appliances, systems, and services, including central air conditioning, HVAC tune-ups, pool and spa equipment, and septic tank pumping. Note that the specifics of coverage options may vary by location.
The First American Home Warranty claims process is straightforward. If a covered item fails or requires service, customers can submit a claim online or over the phone. The company maintains customer operations 24 hours per day, 365 days per year. First American Home Warranty will arrange for a licensed provider to diagnose the issue and repair or replace the equipment as appropriate.
First American Home Warranty reviews tend to be mixed. Many customers are satisfied with the ease of the claims process and resolution of the equipment failures. Other customers, however, complain of delayed service, prematurely closed claims, limited coverage, and a confusing policy cancellation process. First American Home Warranty has a B rating from the Better Business Bureau.
Homeowners should be aware of what a First American Home Warranty plan is unlikely to cover. The company is upfront about not covering cosmetic defects, equipment modifications, and structural modifications. Customers should also not expect to be reimbursed for updating an appliance or system to bring it up to code.
What's Covered?
Covered Items | Basic Plan | Value Plan * | Eagle Premier |
Heating |
Yes |
Yes |
Yes |
Ductwork |
Yes |
Yes |
Yes |
Electrical Systems |
Yes |
Yes |
Yes |
Garage Door Openers |
Yes |
Yes |
Yes |
Attic, Ceiling and Exhaust Fans |
Yes |
Yes |
Yes |
Central Vacuum System |
Yes |
Yes |
Yes |
Plumbing System includes polybutylene piping |
Yes |
Yes |
Yes |
Plumbing Stoppages |
Yes |
Yes |
Yes |
Toilet Tanks and Bowls |
Yes |
Yes |
Yes |
Water Heater |
Yes |
Yes |
Yes |
Circulating Pump |
Yes |
Yes |
Yes |
Sump Pump |
Yes |
Yes |
Yes |
Pressure Regulators |
Yes |
Yes |
Yes |
Built-in Microwave |
Yes |
Yes |
Yes |
Dishwasher |
Yes |
Yes |
Yes |
Oven / Range / Cooktop |
Yes |
Yes |
Yes |
Garbage Disposal |
Yes |
Yes |
Yes |
Instant Hot Water Dispenser |
Yes |
Yes |
Yes |
Trash Compactor |
Yes |
Yes |
Yes |
Re-Key Service |
Yes |
Yes |
Yes |
Central Air Conditioning |
No |
Yes |
Yes |
Clothes Washer and Dryer |
No |
No |
Yes |
Kitchen Refrigerator |
No |
No |
Yes |
First Class Upgrade |
No |
Yes |
Yes |